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Divine Kesh

Legal

Return & Refund Policy

Effective date: 16 September 2026

This Return & Refund Policy applies to Divine Kesh Hair Oil, a brand of Vrindawaneshwari Herbals Private Limited. Customer satisfaction is important to us — please read this policy carefully before making a purchase.

1. Damaged or Missing Product

If you receive your order in a damaged condition or if any product is missing from your shipment, you must notify us within 24 hours of delivery by contacting our WhatsApp Support. To process your request, please provide:

  • Your order number.
  • Clear photographs or a video showing the damaged package and product (if applicable).
  • Details of the missing or damaged item.

After verification, we will either send a replacement product or issue a full refund, as applicable.

2. Customer Satisfaction Guarantee

If you are not satisfied with Divine Kesh Hair Oil, please contact our WhatsApp Support and explain the reason for your dissatisfaction. Our customer support team will review your concern and may request additional information to better understand your experience. If your request is approved, Vrindawaneshwari Herbals Private Limited will issue a full refund of the purchase amount within 7 business days using the original payment method or another mutually agreed method.

3. Refund Timeline

Once a refund is approved, the refund will be processed within 7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

4. How to Reach Us

Message our WhatsApp support at +91 9250001088 with your order number, or email info@divinekesh.com.